FreePBX Softphones for Smarter Call Center Operations.

FreePBX comes with softphone clients built to fit how your team actually works. In this webinar, we'll take a look at them: the Sangoma Phone Desktop App for users working from a computer, and Sangoma Talk for iOS and Android when mobility matters. Each client is designed for a different context, and this makes a real difference in how smoothly your team communicates.

For contact center environments, the Sangoma Phone Desktop App brings purpose-built call center capabilities that help agents and supervisors stay on top of queue activity. We'll walk through:

• Call Monitoring — Supervisors can silently listen, whisper coaching to agents, or jump in to assist directly.

• Queue Control & Alerts — Log agents in or out, assign waiting calls, adjust priorities, and get desktop notifications before queues back up.

• Real-Time Dashboard — Track active members, waiting calls, and call outcomes across all queues at a glance.

We'll also cover Visual Voicemail and Recordings with Scribe — an AI-powered tool that delivers transcripts, summaries, and sentiment tags for each voicemail and recording, so reps know what a call was about before they even dial back.

Come ready to see how the right softphone setup can simplify daily operations and bring more visibility and control to your call center team.

Join us on:

July 28, 2026 at 12:00 PM Eastern